The heart of CIBC is our Account Management Team. These specialists act as advocates on behalf of you and your employees. Doing what is right for the client has always defined how CIBC does business—we won’t be changing that.

CLIENT ADVOCACY SERVICES

Answers — a phone call away. Your employees measure their satisfaction with their benefits plan against one criteria: Does the plan work when they need coverage?

The answers you or your employees need about their insurance coverage are always only a phone call away with CIBC. You have direct access to your Account Manager who knows you, your company, your benefits plan and your insurance carriers. This guarantees a hassle-free benefits plan — for both you and your employees.

Expert advice. Our Account Managers understand health insurance. They can advise your employees on the proper utilization of their benefits plan whether they are considering a minor medical procedure or facing a health care crisis. Sometimes, this peace of mind is the most valuable employee benefit.

Professional troubleshooting. Our Account Managers will get quick and accurate answers from insurers and the medical provider community. They understand insurers’ language so they can—and will—go to bat for you and your employee should a coverage or claims issue arise. Meanwhile, you can focus on your business and your employees can focus on their jobs.

And, that's the way it should be.