CIBC SOLUTIONS APPROACH
Our approach to client satisfaction offers services that are not available through the traditional broker model. As specialists in group health benefits, we are able to focus on solutions that are specific to our industry.
Our access to carrier programs and services are unmatched, and our level of expertise is unparalleled in the industry. We have been certified as experts in the PPACA from the National Association of Health Underwriters (NAHU), a distinction that has been reserved for less than 1% of licensed health insurance brokers.
PUTTING EMPLOYEES FIRST
We understand that your employees are your most valuable asset. Having the right benefits plan can make the difference in attracting and retaining the employees that make your organization work. Our team makes the extra effort to make sure that the solution that we present to our clients is the right fit for all involved, from entry-level employees all the way up to top-level administrators.
EVALUATION AND ANALYSIS
Our team of experts devotes the one-on-one time necessary to understand your organization and your specific benefit needs. We gather the facts, understand your objectives, perform and complete market analysis, and present a custom-tailored solution designed to satisfy employees while managing costs. In addition to helping clients select the proper health plan, we offer ancillary products such as dental, vision, disability, group life, and voluntary worksite services.
Our devotion to the leading technology in the industry means that our clients always have the tools necessary to make valuable business decisions in real-time. Our software tools include solutions designed to address issues such as:
- Regulatory compliance and reporting
- Online enrollment and plan selection
- Budgeting and financial planning
IMPLEMENTATION AND EDUCATION
We meet face-to-face with your staff to ensure that their benefits plan is understood clearly and completely. Well-educated employees are more satisfied in their workplace and that leads to greater efficiency. Our team works diligently to enroll and educate employees and administrative staff on the capabilities of your benefits plan.
CLIENT ADVOCACY SERVICES
Our dedicated advocacy department offers enhanced services that provide resources over and above that of the traditional broker. Our services include but are not limited to:
- Confirm member eligibility
- Billing reconciliation
- Research for claim appeals
- Author appeal letters to insurance carriers, state or federal legislators, including Department of Insurance and the Department of Labor, if necessary
- Network access and availability
We offer a full suite of enhanced services that our clients have the opportunity to utilize to supplement their core benefits package. Our staff is fully appointed to assist in direct and third-party services such as wellness services, COBRA administration, voluntary worksite benefits, and off-site clinical support from MDs and RNs, if necessary.